The dongle, KB, and mouse require a code pairing process. Please refer to below links first and follow the setting steps. I cannot find the driver that supports my device, I am hoping you can develop a driver which can work with the latest versions of Windows and other systems. The supported OS is always shown on the package. The mouse is not detected. If yes, there is no need to install a driver.
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Sometimes when I turn on the mouse, underneath, the LED lights are on, but mouse does not work, why? XScroll ioCenter for old model. When you have SmartGenius setting problem, how optidal solve it?
Genius XScroll G5 PS/2 Optical Mouse (Black) Overview – CNET
My laptop cannot detect the product and the cursor is not moving in Windows 7, why? If yes, there is no need to install a driver.
The mouse is egnius. It is brand new, I bought it from Amazon, how do I get a replacement? One receiver is mapped with one KB, so if the dongle receiver is lost, unfortunately, it is not replaceable. Is Xscroll compatible with 32 and 64 bit systems? The supported OS is always shown on the package. We appreciate your feedback for your Genius otpical user experience. If it is the same result on different USB ports, the mouse is broken, contact customer support for assistance.
My mouse has a left button problem – when I mokse once, sometimes it clicks twice. What can I do? Unfortunately, we do not offer global warranty on our products.
Genius XScroll Optical Mouse G5 USB
The dongle, KB, and mouse require a code pairing process. Tried to put in a new battery, change the USB port on my laptop, but the issue is still xscdoll same.
If the problem is still the same, contact our customer support for assistance. How do I solve this problem? Try to change the battery first. S so that means no driver is required always check that package contents. If it is not working after changing the battery, try to turn the mouse switch off and on again. The mouse is not detected.
Check if your laptop recognizes the mouse or not in the Device Geniue. Mouse will stop working when moving or the cursor jumps randomly for no reason.
What is your global warranty on your products? I cannot find the driver that supports my device, I am hoping you can develop a driver which can work with the latest versions of Windows and other systems. Can you send me the driver?
Genius XScroll G5 PS/2 Optical Mouse (Black)
How do I solve this? You can log in into your Amazon account and generate a Amazon return label.
But if your mouse is a wire mouse, the mouse is broken. The mouse sensor data read performance will be impacted.
Sometimes the wireless mouse cursor jump randomly, it’s possible the AP router AP router and receiver use the same frequency or a battery low problem will cause the receiver frequency to be affected.
Some devices have additional buttons and you need to install the driver, but for those optocal, you do not need to install the driver if you do not want to use the additional buttons. Tried to change batteries, even downloaded drivers from your website, but nothing changes.
You can also try it on a different laptop or another USB port to exclude the battery low problem. Please refer to below links first and follow the setting steps.